Privacy Policy

1. Introduction

National Automotive Electrical is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our automotive electrical services or visit our website. We operate under Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact details (phone number, email address, postal address)
• Vehicle information (make, model, year, VIN, registration details)
• Service history and preferences
• Payment information and billing details
• Location data for mobile service delivery
• Communication records and service feedback

Technical Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referral sources and search terms used

3. How We Use Your Information

We use your information for the following purposes:

• Providing and delivering our automotive electrical services
• Scheduling appointments and coordinating mobile service visits
• Processing payments and maintaining service records
• Communicating about your services, including warranty and follow-up
• Improving our services and customer experience
• Complying with legal obligations and insurance requirements
• Marketing our services (with your consent)
• Maintaining business records and analytics

4. Information Sharing and Disclosure

We may share your information with:

• Our sister company, National ADAS Calibrations, for related services
• Parts suppliers and manufacturers for warranty claims
• Insurance companies for post-accident repair documentation
• Payment processors for transaction processing
• Professional advisors (accountants, lawyers) as required
• Government agencies when legally required

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are typically retained for 7 years for warranty and legal compliance purposes.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of direct marketing communications
• Make a complaint about our privacy practices

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance user experience and analyze website performance. You can control cookie preferences through your browser settings. We may use Google Analytics or similar services to understand how visitors interact with our website.

9. Third-Party Links

Our website may contain links to third-party websites, including our sister company National ADAS Calibrations. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

If you are not satisfied with our response to your privacy concern, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.